Returns & Refunds Policy

Last updated: February 18, 2025

This page comprehensively describes A to Z Technology’s Returns & Refunds Policy.

How to Start a Return

Return it in-store

Return any online or in-store purchase to any A to Z Technology location.

Ship it Back

Ship it back for free with a prepaid UPS shipping label

Our promise

At A to Z Technology, we’re driven to enrich your life with innovative technology every day. Whether you connect with us online, visit our stores, or invite our team into your home, we’re here to provide a seamless experience—from top-tier tech products and services to ultra-fast fiber optic internet access. If you’re not completely satisfied, we’re ready to help with easy replacements, returns, or repairs, ensuring your technology always works for you.

Return and exchange periods

If you want to return or exchange your purchase, please know that the time period begins the day you receive your product and applies to new, clearance, open-box, refurbished and pre-owned products. This policy applies to purchases from A to Z Technology stores, A To Z Online, and the A to Z Tech mobile app. If your purchase at a store is directly with a vendor, then the vendor’s return policy applies.

Member Status

Standard

MyAtoZ, MyAtoZ+

Most products

15 days

60 days

Activatable devices” See disclosure”

14 days

14 days
*Activatable devices are devices capable of being activated and include cell phones, cellular tablets, mobile hotspots, and cellular wearables. Verizon devices capable of being activated have a 30-day return period for all customers.

Restocking fees

Some items we sell (see below for the detailed list) have a restocking fee if returned by a customer.

Products like…

Returns fee

Activatable devices (excluding prepaid phones)

$45

Drones, digital cameras, camera lenses, camcorders (including action cameras), electric bikes, electric mopeds, golf launch monitors, premium scooters, super scooters, mobility scooters, electric wheelchairs, leg and body recovery systems, projectors, projector screens, premium cold tubs, premium saunas, and special-order products

15% of item purchase price

There is no restocking fee if the product is unopened, or if the purchase occurs in: AL, CO, HI, IA, MS, OH, OK, SC and where prohibited by law. The restocking fee will be taxed in select states.

Nonreturnable items

The following items are nonreturnable once purchased: Custom orders, personalized orders, Items marked as Final Sale; non-subscription digital content (including digital gaming but excluding Microsoft Office), codes or prepaid cards (including third-party gift cards and prepaid phone cards), vehicle replacement key fobs, memberships, trading cards (including Pokémon cards), products with 300 or greater watt hour capacity, golf carts, utility terrain vehicles, and plumbing items.

The following items are nonreturnable once opened: Products that interact with bodily fluids, SIM kits, LEGO products, completed services, delivered home standby generators, delivered whole home backup, and consumable items (including batteries, cleaning agents, oils, fuel, filters, cleaners, health supplements, health test kits, ink and 3D printer filament).

Hazardous materials

For safety reasons, Hazardous materials (e.g., flammable liquids, flammable gases, items with lithium batteries, products with 300 or greater watt hour capacity) can’t be mailed back to A to Z Technology, even if the item has been cleaned of these materials. Items that include a rechargeable battery must include the original battery to qualify for a return.

Heavy items

A to Z Technology may require that you return your Heavy items directly to the manufacturer (e.g., Burrow, Lovesac, Plunge, Sun Home).

Like-new condition

Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, scratched or missing major contents may be denied a return. Apparel must not be worn or laundered, and its original tags must be attached for us to accept a return.

Questions about your new purchase? We’ve got answers whenever you need them.

How to return a major appliance

We want you to be satisfied with your purchase from us. Before you accept delivery of your major appliance, please inspect it. If any issue exists, you may refuse delivery. Once you have accepted delivery (or if you brought the major appliance home yourself), please contact us immediately regarding defects, damage or other issues. Please do not contact the store. Please call us at +1 (833) 935-ATOZ (+1 833 935 2869)

Refund method and timing

With a few exceptions, we will reimburse you for returned items in the same way you paid for them. If you prefer, you can make an exchange for the same item.

For returns by mail, once we receive your return, we will process it within 7–10 business days. Depending on your bank’s processing time, it may take up to 10 days after we process the return to reflect on your account.

If you paid more than $800 in cash or more than $250 by check or by a debit card without a major credit card logo, we will refund you by check within 10 business days. Any amounts deducted from a gift card will be credited to the gift card. If you no longer have the gift card used for an order, please call us at +1 (833) 935-ATOZ (+1 833 935 2869) with your order number handy, and we’ll be happy to send you a replacement.

Special considerations

 

Damaged, defective or incorrect items

If you receive a product that is damaged in shipping, defective, or that is not the product you ordered, please return it during your return and exchange time period to A to Z Technology and we’ll arrange for a replacement. If you would rather return the item by mail during your return and exchange time period, please call us for special instructions at +1-833-935-ATOZ (+1 833 935 2869).

Returns lacking proof of purchase

Reimbursements on returns lacking proof of purchase may require an email address, may be denied or limited, and state sales taxes and fees will not be reimbursed.

Product accessories and packaging

Please return items with all accessories and packaging. If you do not, we may either deny the return, or allow a return with a nonrefundable deduction on your refund for what is missing.

Bundle discount and free items

If you received a discount or free item by purchasing multiple items together, you will lose that benefit if you do not return all items purchased.

Connected and Wi-Fi devices

Please make sure that all data has been removed and the device is no longer linked to any cloud account or to any other device so that we may accept the return of this product. If you decide to return a phone or device with a carrier contract, you are responsible for cancelling your service contract with the carrier, and for all carrier charges.

There are two ways to return your phone or device and cancel your service:

  • Return your device to a A to Z Technology store. Be sure to tell the store associate that you want to cancel your service. Carrier service cancellation policies may vary.
  • Call A to Z Technology at +1-833-935-ATOZ (+1 833 935 2869) (9 a.m. to 5pm ET) for instructions on how to return the device by mail.

Gifts

We will provide you store credit for the purchase price of a gift you return in store. For gifts returned via mail, we will credit the gift purchaser and notify them via email.

Holiday decorations

Products in Halloween Decorations and Christmas Decorations categories can be returned within 15 days for all customers, including MyAtoZ and MyAtoZ+ (“Membership Program”) members, for a full refund.

Extended returns

The following items have an extended return period: Litter boxes have a 90-day return policy for all customers, including Membership Program members; pet training devices and hearing aids have a 60-day return policy for all customers, including Membership Program members. Please note that hearing amplifiers follow our standard 15-day return policy.

Entertainment products

Opened physical copies of computer software, movies, music, video games, books, video game guides and sheet music can only be exchanged for an identical item.

Services, subscriptions and Microsoft 365 and Office

Return and refund details on services and subscriptions, including antivirus software and Microsoft 365, are found in their terms and conditions, available at AtoZTech.co/Legal/Terms/msoffice365. Microsoft Office can be returned within 30 days by all customers, including Membership Program members, for a full refund. If you have purchased a service that you have not used, but you now wish to return and you are unable to return in a store, please contact us at +1-833-935-ATOZ (+1 833 935 2869).

Special important information

 

Purchases from a manufacturer website, fulfilled by A to Z Technology

The return policy for purchases made from a manufacturer’s website and fulfilled by A to Z Technology is subject to the manufacturer’s return policy, listed on their website.

Privacy policy

To learn more about our privacy practices, please see our Privacy Policy.

Export regulations

If you live outside the United States, please remember to comply with all U.S. Export Administration Regulations and control laws, and know that return shipments to us need to occur within the U.S.

Manufacturer specifications/instructions

We are not responsible for manufacturer specifications, changes, production delays, or instructions issued by manufacturer. Please contact the manufacturer with any questions regarding the specifications or use of merchandise.

Installation and accessories

Basic installation does not include any modification of cabinetry or plumbing and does not include cost of installation parts such as gas flex hoses, electric pig tails, venting material, trim kits and water lines. Before installation, your home must be equipped with an on/off valve for both gas and water. According to the local municipality, some cities/states/municipalities may require a licensed plumber, electrician or licensed contractor. Additional exclusions may apply. Please ask us for details.

Returns at a store for A to Z Technology store, A to Z Tech online, and the A to Z mobile app and alternative pickup location purchases

Most products you buy through A to Z Technology can be returned at a A to Z Technology store. A to Z Technology purchases picked up at a non-A to Z Technology location (e.g., a UPS Access Point®) can only be returned an A to Z Technology store.

 

A to Z Technology may run tests of the Return and Exchange Promise in select locations and may amend these terms at any time.